Website Terms of Service

Please Read Our Service Agreement Below

Terms of Sale

The Terms of Sale are part 911 Detailers Terms of Use and are additional terms by which all Users or guests abide when using the Service. When you book online or via phone with 911 Detailers, you should read and agree to the terms and conditions of the booking prior to making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein.

Packages

911 Detailers offers two different wash options for three different car types. Prices and wash packages contents are subject to change at 911 Detailers discretion at anytime; all such changes will be reflected on www.911Detailers.com.

Payment Terms & Conditions

Bookings are charged upon completion of the service requested. 911 Detailers accepts cash, debit and, credit card. Using a debit or credit card requires a card processing fee of 4%. Any Card Declined will lead 911 Detailers to ask the customer to find a solution for the payment of the service provided. 911 Detailers will start a collection process 48 hours after getting the customer’s Credit Card refused.

Booking Terms & Conditions

Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing. 911 Detailers will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with your car detailing specialist. All vehicles are cleaned at the customer’s own risk and must be able to withstand normal cleaning processes. Any damage claims as a result of cleaning will be limited to the cost of the service. We reserve the right to take a debit or credit card details to secure the booking. We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure. 911 Detailers reserves the right to charge an hourly rate of $50 (or proportion there of) for any work that is not within the boundaries of the booking at the discretion of 911 Detailers. A minimum 45% surcharge will be applied to all jobs that involve urine, vomit, blood, feces, or other hazardous materials.

Late Cancelation & Rescheduling

You may reschedule or cancel any appointment up to 48 hours before the due date. However, inside of the 48 hour period, a $100 fee is charged to compensate our technician. This rule applies for any retail priced car detail.

Satisfaction Policy

If there is probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost redo the uncompleted or unsatisfactory portion of the service free of charge. Any claims must be filed within 24 hours of the completion of the service by phone (503.547.3400), email (tony@911Detailers.com), or text message (503.547.3400). Pictures of the area must be texted or emailed to (tony@911Detailers.com) within 24 hours of the claim being made.

Appointment Time

Due to traffic or exceptional circumstances, our technician might arrive late. Please allow a 30-90 minute arrival window for jobs booked online or by phone. 911 Detailers shall do its best to let you know about any delay of delivery.

Coupon & Referral Policy

From time to time, 911 Detailers may offer a referral program which enables you to earn credits redeemable for 911 Detailers services by sharing a unique referral link provided to you by 911 Detailers (“Referral Link”) with your friends. Note that combining credits & coupons is not possible. To qualify for credits, the referred customer must be a new customer of 911 Detailers and use your Referral Link to sign up for the Services. You may not collect referrals by:

• self-referring by using multiple or false names, identities, accounts or email addresses;

• referring anyone who is an existing 911 Detailers customer, including an existing customer with an account under an alternate email address;

• using spam or sending unsolicited emails to persons they don’t personally know to collect referrals, or otherwise violating any applicable law, rule, regulation or third party terms of use;

• posting on message boards, public forums, coupon sites or other online venues;

• permitting another individual to use the referring customer’s account;

• referring fake people to 911 Detailers, impersonating another person, or otherwise providing 911 Detailers with false or misleading information;

• using the Referral Link in any manner that is disparaging or that otherwise portrays 911 Detailers in a negative light; or

• referring customers in violation of any other restriction we impose on participants in our referral program in our discretion upon prior notice.

• If 911 Detailers determines in its sole discretion that there has been a violation of these terms, 911 Detailers reserves the right to cancel or rescind any accrued credits and/or determine that either or both the referred customer and referring customer are ineligible to participate in this or future offers. Referring customers may also be liable for civil and/or criminal penalties under applicable law. 911 Detailers reserves the right to void, verify or adjust credits at any time prior to or following posting and redemption.

Website Terms of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on 911 Detailers website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials

• Use the materials for any commercial purpose, or for any public display (commercial or non-commercial)

• Attempt to decompile or reverse engineer any software contained on 911 Detailers website

• Remove any copyright or other proprietary notations from the materials

• Transfer the materials to another person or “mirror” the materials on any other server.

• This license shall automatically terminate if you violate any of these restrictions and may be terminated by 911 Detailers at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on 911 Detailers web site are provided “as is”. 911 Detailers makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, 911 Detailers does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Internet site, even if 911 Detailers or a 911 Detailers authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on 911 Detailers web site could include technical, typographical, or photographic errors. 911 Detailers does not warrant that any of the materials on its web site are accurate, complete, or current. 911 Detailers may make changes to the materials contained on its web site at any time without notice. 911 Detailers does not, however, make any commitment to update the materials.

6. Links

911 Detailers has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by 911 Detailers of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications

911 Detailers may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to 911 Detailers web site shall be governed by the laws of the State of Massachusetts without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

Changes

911 Detailers reserves the right to modify this statement at any time. Any changes to this Terms of Service will be listed in this section, 911 Detailers does not make any commitment to update the materials.